FAQ

Q. How do I purchase my order on the site?

To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a login page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?

Big Boys Cave offers various kind of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
BankAccount : 
514178639490 
AccountName : Big Boys Cave Enterprise

Once the payment has been completed. Please head to our Payment Notification page and submit the details to us.

Note: Your purchased products will not be processed until we receive the confirmation.

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
 

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. 

 

Q. Can I cancel an existing order that has been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers' service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or has been shipped will not be canceled.

 

Q. What is the product's transaction currency?

All products transaction currency will be done in Malaysia Ringgit

 

Q. How long does the delivery usually takes?
Please allow 2 - 5 working days for the delivery of your parcel

 

Q. Where do you ship from?
We ship from Petaling Jaya, Malaysia.

 

Q. Is your product Original?
Big Boys Cave offers only original products. 

 

Q. I still have questions!
For additional question, kindly send us an email to [email protected] or hit up the WhatsApp button for us to clear your doubts.