Condition Policy

Condition Policy

Every order are handled with care to ensure that delivered merchandise arrived in good condition

 

Product Condition

All shipped products are new in sealed packaging unless noted in the title or item's description. We guarantee the contents of all toys and figures to be mint, however we cannot guarantee the actual package to be in collector quality condition.

 

Packaging Condition

We do not guarantee against shelf wear or minor damage to packaging during shipping. Returns based on the condition of packaging are covered by our standard return policy and subject to a restocking fee.
In cases of major damage to 
the packaging, we will specify the condition in the item's description or contact the customer for approval before shipment.

 

A note to collectors:

If you are a toy collector seeking pristine packaging, please choose the Special Handling shipping with your order. We will select an item with no marks on the packaging if possible and we will ship it with extra packing material for the cost of RM15 per item.

 

Technical note:
Retail packaging is intended to display and protect toys during processing and shipping and while being handled in a retail store environment. Our merchandise is not handled by customers, so the packaging is usually case-fresh, as it arrives to us from the manufacturer. Even so, packaging straight from the factory may have a scuff, crease or bubble-dent that does not affect the contents. These can be the result of factory handling or friction during shipping.